What are general customer service hours?
During and after the campaign is over you may have questions about your order or there may be an issue. Though someone will try to respond to you as quickly as possible and you may even get a response during “off” hours, our official business hours are Monday through Friday, 9am to 5pm PST.
Please keep in mind that if you message on a Friday afternoon, you might not receive a reply until Monday, and that any messages sent over the weekend might not be seen until Monday later in the day as we sort through them.
Additionally, we can not provide customer service over social media for many reasons, most importantly for security. Only direct questions to us via Kickstarter through a message so that we can look up your account and order.
Last updated: August 05, 2025 12:16
How official are the estimated delivery dates for each reward?
The delivery dates associated with each reward are based on our anticipated production schedule. They are not guaranteed and, as they are described, are ESTIMATES. Once we finish surveys and all add-ons are locked we go into production on those items and will provide campaign updates throughout the process. Should dates shift, which is not uncommon, we will provide new estimated delivery dates in updates. Please note, that no date provided should be considered a locked and promised date until we have the books at the warehouse and until such time all estimated dates are subject to change.
With that said, Rocketship Entertainment has never had a funded Kickstarter that did not end up getting fulfilled, and you can view the status of all our projects, both in-production and fulfilled in the link below:
https://docs.google.com/spreadsheets/d/1AYCjUIyQHUts_jFxRflUiN9s0JjBJFNrmhTrEOreXhY/
Please also read our refund policy below.
Last updated: August 05, 2025 12:16
Refund Policy
Campaign pledges once processed are final and non-refundable. In no circumstances are the percentages taken by Kickstarter, Stripe, and the survey platforms we use (or other 3rd party fulfillment software we use) refundable once credit cards have been processed by Kickstarter when the campaign ends.
Last updated: August 05, 2025 12:16
How much will shipping be for US and international orders?
PLEASE SEE SHIPPING TABLE FOR ESTIMATED COSTS ON THE CAMPAIGN PAGE
Please note reward tier prices DO NOT include shipping, which will be calculated during the survey that will be sent out AFTER the Kickstarter campaign concludes. Surveys will go out and shipping will be collected closer to the fulfillment date in 2026 in order to provide the most accurate shipping costs. The fulfillment company is based in Portland, Oregon USA so shipping will vary depending on weight, size, and in the case of international orders, region.
Please find a list of countries and regions that are currently embargoed by the US and we cannot ship the items to these countries and regions via Kickstarter:
Belarus Cuba Iran The Democratic People’s Republic of Korea (North Korea) Russia Sudan Syria The Crimea, Donetsk, and Luhansk regions of Ukraine
With that said, we do provide some preliminary ESTIMATES on the shipping section of the campaign page. Issues with the USPS can impact issues with the Royal Mail, Canadian Mail, and so on, as can the constantly changing rules in the EU. Fluxes around holiday seasons can also change these estimates.
Backers are responsible for any VAT, import duties, taxes or other fees and are not included in shipping. We recommend inquiring with your country’s customs office to determine whether there will be additional fees.
NOTE: Prices are subject to change. Weight in US pounds (LBS). Orders beyond 8lbs will have higher shipping fees.
Last updated: August 05, 2025 12:16
How do I fill out my post-campaign survey?
Surveys will go out and shipping will be collected closer to the fulfillment date in 2026 in order to provide the most accurate shipping costs. It is in the survey where you will provide your shipping address and where you will be charged for shipping. You must complete your survey or your order will not be shipped.
Last updated: August 05, 2025 12:16
Will this book be available in retail or Amazon?
Eventually the books will be available at retail. Those books will release at a later date after fulfillment and will not come with the stretch goals or other items (unless the retailer was a backer in the campaign). There are no retail plans for other add ons and items.
Softcover Bundles:
The foil and embossing upgrades, as well as the slipcase, will NOT go to retail channels.
Hardcover Bundles:
These editions have real 14k gold and mother of pearl, the retail editions will have foil and card stock for these elements. And like the softcover, the slipcase will NOT go to retail channels. Additionally, these versions are HAND SIGNED by TurtleMe. The retail editions will have his autograph printed in them.
Please Note:
If you add on additional sets those WILL be the exclusive versions.
Additionally it is possible you will see these editions in retail if any retailers buy them in this campaign and post them on Amazon, but that is not through our distribution.
Last updated: August 22, 2025 11:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.